It is important to note that Entity Cycling supplies and supports all warranties relating to Products which are noted as being offered and supplied by Entity Cycling.
Please note that you must keep your original product packaging in order to be eligible for our pick-up service. In the event that you do not have the original packaging, you will bear the responsibility for safely packaging your Product for transport and Entity Cycling accepts no liability for any damage that may occur in transit.
Entity Cycling provide the warranties and product support set out in these Terms and Conditions in relation to Products offered and supplied by Entity Cycling from the website.
The warranties and product support set out in these Terms and Conditions are provided by Entity Cycling irrespective of:
the identity of the manufacturer of the Product;
whether or not the manufacturer has provided its own warranties or product support in relation to the Product.
For the avoidance of doubt:
We make no representations or warranty in relation to the existence, non-existence, validity, availability, terms or conditions of any other warranties or product support that may or may not be offered or provided by the manufacturer of the Product; and
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. The warranties and product support that we offer and provide pursuant to our Terms and Conditions are in addition to the consumer warranties and guarantees under the Australian Consumer Law.
Subject to the terms and conditions set out below, Entity Cycling agrees to repair or replace the Product or which is supplied to you at its own cost, in circumstances where the Product does not perform in accordance with Entity Cycling specifications during the Standard Warranty period of 12 months for accessories and 2 years for Entity e-bike system components.
The benefits provided to you by this contractual product warranty are in addition to other rights and remedies available to you under the law.
Proof of purchase (invoice or paid Order confirmation) must be provided when requesting service under the Standard or Extended Warranties.
Entity Cycling requires any customer requesting service under the Standard Warranties to comply with directions from Entity Cycling staff in relation to troubleshooting any issue and facilitating any repair or replacement under these Warranty Terms and Conditions.
Where Products are already faulty or damaged upon delivery, photographic evidence of the damage must be submitted to Entity Cycling After Sales Service via the Contact Us before the Product will be repaired or replaced in accordance with these terms.
Entity Cycling reserves the right to replace the Product or relevant part with the same or equivalent Product or part, rather than repair it. Where a replacement is provided, Entity Cycling reserves the right to replace the Product or relevant part with the same or equivalent Product or part, rather than repair it. Where a replacement is provided, Entity Cycling will determine, in its discretion, the closest Product within the then current range of Products offered by Entity Cycling with which to replace the faulty or damaged Product. The replacement Product may differ with the replaced Product in size and specifications, at the reasonable election of Entity Cycling. Entity Cycling may replace parts with refurbished parts. Replacement of the Product or a part under the Standard Warranty or Extended warranty does not extend or restart the Standard Warranty or Extended Warranty period.
If Entity Cycling is unable to repair or replace the Product, the customer will be provided with credit for Entity Cycling store or may be refunded the price of the Product (at Entity Cycling election). This credit or refund will be for the amount of the purchase price of the Product excluding the associated Delivery Cost.
In the event that a replacement, refund, or store credit is provided as per section 6, the faulty item will become the property of Entity Cycling.
Where Entity Cycling authorises warranty service of a Product, Entity Cycling will organise for our authorised courier to pick up the Product during business hours (between 9am and 5pm, Monday to Friday) and deliver it to the Entity Cycling Australia warehouse or an authorised Service Centre, provided that the Product is safely and securely packaged for safe transport. In this situation Entity Cycling will cover the cost of transport of the serviced Product to and from the Customer. Alternatively, the Customer may take the Product to the Entity Cycling Australia warehouse if Entity Cycling specifically authorises the Customer in writing to do so. Alternately, the Customer may post the Product as directed by Entity Cycling if Entity Cycling specifically authorises the Customer in writing to do so, in which case Entity Cycling will refund the Customer the cost of the postage on provision of a scanned copy of the postage receipt. Where the customer is located outside Australia, Entity Cycling may require that the Product be sent to Australia, as directed by Entity Cycling.
The Customer is responsible to inspect all goods received from Entity Cycling upon arrival. In instances where goods have been damaged in transit, the Customer must report this to Entity Cycling within 3 days of receipt of the product. Failure to report physical damage on arrival within 3 days of receipt may result in denial of warranty for physical damage.
Entity Cycling reserves the right to determine which authorised service centre (including Entity Cycling internal after sales service facility) is the appropriate service location in any particular circumstance.
The Product will be at the Customer's risk while in transit to and from the Entity Cycling Australia warehouse or Entity Cycling Authorised Service Centre.
Entity Cycling may seek reimbursement of any costs incurred by Us where the Product is found to be in good working order, or when it has been determined that the Standard Warranty not apply as per section 17.
Entity Cycling reserves reasonable discretion to determine whether any Product is or is not performing in accordance with the Entity Cycling specifications, subject to applicable law.
The Standard Warranties are NOT transferrable to a new owner of a Product originally purchased from Entity Cycling
To the full extent permitted by law, the Standard Warranty will not apply in respect of a Product:
If the Product has not been installed, operated, maintained or used in accordance with the manufacturer's instructions or specifications provided with the Product;
If over thightening of bolts resulting in stripping the threads;
If from normal degradation caused by frequent use, such as degrading brake shoe, deflated tire, etc
If the factory-applied serial number has been altered or removed from the Product;
Which has suffered damage, malfunction or failure resulting from alterations, any alterations (hardware or software), accident, misuse, abuse, fire, liquid spillage, mis-adjustment of customer controls, use on an incorrect voltage, power surges and dips, thunderstorm activity, force majeure, tampering or unauthorised repairs by any persons, use of defective or incompatible parts or accessories, exposure to abnormally corrosive conditions or entry by any foreign object in the Product;
To damage arising during transportation, installation or while moving the Product, or to any transportation costs of the Product or any parts thereof to and from the Customer, unless otherwise specified in these Warranty Terms and Conditions;
To any failure, to the extent that the failure is not a failure of the Product to perform in accordance with its specifications;
Used in commercial capacity, such as rentals
Used in competition
To replacement or repair of any consumables, or lost parts or accessories;
To service of any product whilst it is outside Australia.
To the full extent permitted by law:
Entity Cycling aggregate liability in respect of all claims under the Standard Warranty shall not exceed the original purchase price of the Product or, at Entity Cycling option, replacement of the Product with a like or similar Product.
Entity Cycling excludes all other warranties, conditions, terms, representations and undertakings whether express or implied.
Insofar as they apply to warranties relating to Entity Cycling Products supplied by Entity Cycling, these Standard and Warranty Terms and Conditions are governed by and must be construed according to the law of the State of New South Wales, Australia and the parties submit to the jurisdiction of the courts in that State.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
Entity Cycling can be contacted by telephone at 02 8599 2209 or via firstname.lastname@example.org.
Entity Cycling head office is located at Unit 13, 25 Frenchs Forest Road East, Frenchs Forest, NSW 2086.
The term ‘Entity Cycling’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Ground Floor, Unit 13, 25 Frenchs Forest Road East, French Forest 2086 NSW. Our ABN is 13 677 101 175. The term ‘you’ refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.